Frequently Asked Questions
Everything you need to know about finding and caring for your perfect rug.
How do I choose the right rug size for my room?
As a general rule, ensure the rug is large enough so that at least the front legs of your furniture sit on it. For dining rooms, the rug should extend at least 24 inches beyond the table edge to allow chairs to slide out comfortably.
What is your return policy?
We offer a 30-day satisfaction guarantee. If your rug doesn't fit your space or style, you can return it in its original condition for a full refund, minus return shipping costs.
How long will it take for my rug to arrive?
Standard shipping typically takes 5-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
Are your rugs suitable for high-traffic areas?
Yes, many of our collections are specifically designed for durability. Our synthetic and wool-blend rugs are excellent choices for entryways, hallways, and living rooms where foot traffic is frequent.
How should I clean and maintain my Platinum Rug?
We recommend regular vacuuming without a beater bar and rotating your rug every six months to ensure even wear. For spills, blot immediately with a clean, dry cloth; for deep cleaning, professional rug services are recommended.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery times for international orders are calculated at checkout based on the weight and dimensions of the rug.